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Damage Information

Claim Car Hire adheres to a fair wear and tear policy, which aligns with industry standards as defined by the Australian Auction House.

We have clearly stated what constitutes damage and what would be chargeable at the end of your rental period for your convenience.

We urge you to compare the vehicle’s condition with the ‘pre-existing condition notes’ included in your rental agreement. Please seek a Claim Car Hire representative to correct any discrepancies, as we strive to keep our records accurate.

Feel free to document any pre-existing damage via a dated photograph before departing from the rental location. If you do so, it’s essential to show this to a Claim Car Hire representative upon return.

VEHICLE EXTERIOR:

Scratches or scrapes longer than 20mm and wider than 1mm penetrating the paint surface.

Dents greater than 20mm in diameter, paint penetration, or multiple dense occurrences.

Bumper scrapes or scratches more extensive than 20mm in diameter piercing the paint surface, excluding rear bumper damage associated with unloading the trunk.

Lower front bumper scrapes or scuffs exceeding the first 50mm from the bottom or above the bumper’s initial crease line.

TYRES:

Damage reparable (when the tyre hasn’t been run on flat) will only warrant the tyre repair excess.

Damage irreparable warrants a tyre replacement fee, inclusive of fitting.

Unrepairable punctures, road unworthy tyre tread, sidewall damage like cuts, bulges, gouges, abrasions, and flat spots from tyre misuse will be addition to the charge.

ANCILLARY COMPONENTS:

Damage to elements including mirrors, lights (inclusive of chips, holes, scratches, and cracks), wheel trims (cracked, missing, mismatched or not original), and alloy wheels.

VEHICLE INTERIOR:

Absence of original equipment, trim damage, missing trim parts, upholstery damage (burns, cuts, stains, tears to the seats, carpets, roof lining, glove box, and boot material).

GLASS:

Reparation for damages between 2mm to 20mm in the primary vision area (PVA) only.

Replacement for damages above 2mm in the critical vision area (CVA) – edges of the screen (90mm from the top and sides, 65mm from the bottom) and above 20mm in the primary vision area (PVA).

In case of a chip, photograph it within the first 30 minutes of leaving the rental location and show it to a representative upon return.

IN CASE OF AN ACCIDENT:

Follow the instructions in Clause10 Accident and Theft Reporting in the terms and conditions.